Privacy Policy

Last updated: 23 September 2026

This Privacy Policy explains how SUNSABI (“we”, “us” or “our”) collects, uses, stores and discloses personal information when you visit sunsabi.com, place an order, subscribe to our communications or otherwise contact us. Our online store is hosted by Shopify.

Information we collect

Depending on how you interact with us, we may collect:

Your name, email address, phone number, billing address and delivery address.
Order and transaction information, including products purchased, personalisation details, payment status, returns and correspondence.
Account information and preferences, if you create an account.
Information you provide when you contact us, submit a form, join our mailing list or communicate through social media.
Technical and usage information, such as your IP address, browser, device, cookie identifiers and how you use our website.

Payments are processed by Shopify and relevant payment providers. We do not directly store your complete payment-card details.

How we collect information

We collect personal information directly from you, automatically through our website and cookies, and from service providers that help us operate our store, process payments, prevent fraud, deliver orders, provide analytics or send communications.

Why we use your information

We may use personal information to:

Process, personalise, dispatch and support your order.
Communicate with you about purchases, enquiries, returns or customer service.
Operate, secure and improve our website and customer experience.
Detect and prevent fraud or misuse.
Send marketing communications where you have consented or where permitted by law. You can unsubscribe at any time.
Meet our legal, accounting and regulatory obligations.

When we disclose information

We may disclose personal information where reasonably necessary to Shopify, payment processors, delivery providers, technology and cloud-service providers, professional advisers, analytics or marketing providers, and government or regulatory bodies where required by law. We do not sell your personal information for money.

Shopify

Our store is powered by Shopify, which processes information to provide and improve the ecommerce services used by our store. Information may be processed in countries outside Australia. You can read more in the Shopify Consumer Privacy Policy and use the Shopify Privacy Portal.

Cookies and analytics

We and our service providers may use cookies and similar technologies to keep the website functioning, remember preferences, understand website use, improve our services and measure advertising. You can control cookies through your browser settings, although disabling some cookies may affect website functionality.

Overseas disclosure

Some service providers, including Shopify and providers used for payments, cloud storage, analytics, marketing or customer support, may process or store information outside Australia. The countries involved can change as providers update their systems. Where required, we take reasonable steps to ensure personal information is handled consistently with applicable privacy law.

Security and retention

We take reasonable administrative and technical steps to protect personal information. No online system can be guaranteed completely secure. We retain information only for as long as reasonably necessary to provide our services, meet legal and accounting requirements, resolve disputes and enforce agreements.

Access, correction and complaints

You may ask to access or correct personal information we hold about you, or raise a privacy concern, by emailing sunsabi.studio@gmail.com. We may need to verify your identity before completing a request.

We will review privacy complaints and respond within a reasonable period. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at oaic.gov.au. Depending on where you live, additional privacy rights may apply.

Children

Our store is not directed to children, and we do not knowingly collect personal information directly from children without appropriate consent.

Changes to this policy

We may update this policy when our practices, services or legal obligations change. The current version will always appear on this website with its last-updated date.